Global Facilities Director, Building Operations (Hard & Soft Services)
Reporting to: Global Head of Compliance and Quality Assurance
WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.
About the team:
The ‘Global Building Operations Compliance’ team is an integral part of our business with the mission to ensure that our functional assets across the global estate are tracked, maintained, managed and replaced in line with Engineering Standards, Market Legislation, Global Standards, and industry best practices.
About the opportunity:
The Global Facilities Director will be responsible for defining and driving adherence to operational standards and critical metrics for hard and soft services. This role will be based in London with a global remit and will be focused on providing guidance and support to our Operations teams around the world. The successful candidate will have a proactive approach to improving operational standards and building a safety-focused facility culture, taking into account local nuances and tailoring your approach to suit. The ideal candidate will have experience with cost management, CAPEX planning, energy management, and vendor strategies on a multi-country or global scale.
We are looking for a strong FM Leader who is comfortable thinking and working strategically, but is also ready to roll up their sleeves and build things from the ground up! As a leader, you take pride in inspiring those around you and thrive when working in synergy with other departments globally.
Responsibilities include but are not limited to:
Standards & Process Expectations
Define the tools and protocols for the management of proactive and reactive hard and soft services.
Define preventative maintenance policies, ensuring legal compliance is achieved.
Ensure RFP documents for hard and soft services are in place and utilized as a way to drive benchmarking and consistent member experience.
Lead the creation and roll-out of new standards for facilities hard and soft services.
Guidance & Training Expectations
Provide a world-class level of support for Regional Operations teams, responding to their requests in a structured and supportive manner.
Drive capital improvement planning & budgeting for small works and refurbishments projects in collaboration with cross-functional stakeholders.
Support OpEx budgeting by providing guidance to regional teams for line items including utilities, maintenance, cleaning, landlord supplied services, etc.
Ensure that we have a robust quality assurance program in place, covering cleaning, maintenance and safety standards across all regions.
Utilize strong financial acumen to monitor and measure OpEx and Capital Expenditures, flag areas of concern and drive improvement.
Analysing common break rates and the data around design deficiencies, and correlate their impact on our member experience.
Serve as a center of excellence for repair and maintenance, using data and feedback to guide design strategy changes, vendor management & proactive maintenance solutions.
We’d love to hear from you if you have:
An Electrical/Mechanical Engineering background (highly desirable).
8+ yrs in general management and/or functional leadership position with at least 4 yrs at Director level delivering services in an FM arena.
3+ yrs of proven experience of working across multiple countries.
Experience leading all aspects of a medium to large portfolio of sites/buildings.
Responsible for P&L, business development bids or projects circa $50m-$200M.
Project management experience within the facilities industry, covering operational projects, small works and refurbishment projects is preferred.
A solid understanding of safety legislation and compliance law.
A FM or technical qualification to a minimum of City & Guilds Level 3; or 3+ yrs experience managing technical contractors, support functions & senior teams.
Safety management qualification, ideally to a minimum Nebosh General Certificate level.
Experience managing outsourced contractors across multiple countries in areas such as Cleaning, Preventative Maintenance, Safety compliance, Small works & projects.
Relocation Available for Eligible Candidates