We are recruiting for our Client who are based near Dunstable/Luton to work within their Operations Desk as part of a team primarily responsible for the effective planning of transport movements, fleet allocation and engineering support. You will work closely with the Sales Desk team to facilitate as many orders as possible whilst ensuring a high level of service to our customers. Role and responsibilities will include:
To work within the operations desk team, ensuring all company goals, policies and KPI’s are adhered to. To also Ensure transport routing is planned to meet order requirements, and as efficiently as possible, liaising with drivers throughout the day as required . You will also ensure own hire fleet is being fully utilised, reviewing the daybook daily for opportunities to place our equipment on longer hires and to exchange own kit for cross-hire equipment when commercially viable . You will also need to update engineering department with machines required for next day/future bookings. Ensure machines only go on hire following a Pre-Delivery Inspection (PDI)
You will also have general office tasks such as order processing, quotes, etc. together with the wider team • Handle all calls and emails professionally, always providing customers with the highest standard of customer service and positive response • Work closely with the wider team to provide and smooth and cohesive solution to providing the best service and fulfilling orders • Deal with all customers queries efficiently, managing disputes & complaints through to resolution
The ideal candidate will have Previous experience in an operational / logistics role (preferably in the hire industry but training will be provided) • An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike • Good organisational skills with the ability to multi-task and prioritise within a busy office environment, whilst ensuring attention to detail • The ability to read & understand product specifications and learn key features of machines, and to relate to user applications (product training will be provided) • The ability to multi-task and prioritise with deadlines throughout the day to achieve A confident and can-do attitude • A confident and positive ‘can-do’ attitude • Good knowledge of MS Office including Outlook/Word/Excel are essential, as well as basic mathematics to be able to calculate truck load capacities, customer quotations/discounts, etc.