We are recruiting for Sales Assistants that can speak Chinese, in London and Bicester Village, Oxfordshire, on behalf of a luxury, lifestyle brand who is today synonymous with originality, quality and perfection through their distinctive blend of European quality, impeccable craftsmanship and timeless design. This Luxury brand was originally known as the “shoemaker to the stars” however, it has since expanded its collection to include ready-to-wear fashion lines and accessories. They are offering a competitive salary for Chinese speaking Sales Assistants to be located in either London or Bicester Village, Oxfordshire stores. Full-time and part-time opportunities are currently required, to become part of this growing team, in order to meet the demands of these busy stores.
The Sales Assistants in these stores are well presented, passionate and confident individuals who demonstrate the same superior standards expected from this Italian, luxury brand. As a Chinese speaking Sales Assistant, you will consistently provide customers with an exceptional customer service experience which exceeds the customer’s needs by greeting, assisting, listening and demonstrating excellent brand and product knowledge.
As a Sales Assistant at this store, you will provide the customers with top quality service by meeting their needs and expectations as well as demonstrating solid product knowledge in order to maximise sales opportunities. You will increase brand loyalty by communicating the culture of the brand and exhibiting a passion for fashion and luxury. You will ensure the customer is comfortable by acknowledging and adapting to different nationalities and personalities, taking into consideration both local and international clients.
Provide an exceptional customer service experience that exceeds the customer’s needs.
Ensure visual displays are maintained in line with company policies and procedures.
Update customer information according to company systems.
You should have the ability to cross and up-sell across all product categories.
Maintain appearance and grooming in line with company standards.
Have a natural passion for fashion.
Proven experience in a similar role within fashion and luxury retail companies.
Self-motivated with a proven ability to drive and exceed individual and store targets.
Deep passion and understanding of the fashion and luxury retail business.
You must be flexible and demonstrate the ability to adapt to a variety of customers.
You should have strong communication skills and MUST be fluent in English.
You should have exceptional grooming standards and these should remain in line with company standards.
You must have the right to work within the UK