The purpose of the job is facilitating the effective and efficient use of the company’s CAD/CAM, CAE, Visualisation and PLM software tools across the business and throughout the complete life cycle of the product.
Support users on deployed Engineering solutions including:
Day to day troubleshooting of user’s issues and problems including software, methods and procedures etc.
Liaising with software suppliers to resolve issues.
Checking software bug fix status and validate effectivity of fix.
Creating How to guides and best practice.
Creating standard setups, templates, routines and wizards etc. to improve efficiency and reduce errors etc.
Work with CAE Steering committee to help build on currently deployed Engineering solutions including developing interfaces with other existing and emerging business systems.
Identifying process and/or capability improvements.
Conducting trade studies and helping formulate solutions.
Developing and documenting benchmarks and acceptance tests.
Support any new deployment and/or upgrade programme.
Conduct voice of the customer review of new deployment or upgrade.
Help to resolve new issues resulting from updates.
Mentor and/or arrange mentoring for users after new deployment or upgrades
Excellent computing skills
Knowledge of operating systems and NX user profile setup
Highly proficient in NX modelling and draughting software (Super User).