Critical Services Technician

CBRE Group, Inc.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Technician to join the team located in London.

About the Role

As a Critical Services Technician, you will be responsible for the operation, maintenance, and reliability of critical building systems within a high-profile Global Account. Working within a mission-critical environment, you will deliver both planned and reactive maintenance activities to ensure maximum uptime, resilience, and operational performance of essential infrastructure.

This role offers exposure to innovative technologies and critical facilities operations, supporting a world-class client environment where safety, compliance, technical excellence, and customer service are paramount.

Please Note: shift pattern is a Continental Shift Pattern – 4 days on, 6 days off, 4 nights on, 4 off, 3 days on, 3 nights on, 4 days off (07.00-19.00 – 19.00-07.00).

What You’ll Do Maintenance & Operations

• Carry out planned preventative maintenance (PPM) and reactive maintenance tasks on critical electrical and associated mechanical infrastructure.
• Operate, monitor, fault-find, and maintain:
  • Electrical distribution systems
  • UPS systems and battery installations
  • Standby generators and associated controls
  • Switchgear, transformers, and power distribution equipment
  • Building Management Systems (BMS)
  • Lighting and emergency lighting systems
  • Power monitoring and energy management systems
  • Critical cooling and supporting building services equipment
• Complete routine inspections, condition assessments, and performance checks on plant and equipment.
• Diagnose electrical faults and undertake repairs to minimise downtime and operational disruption.
• Respond promptly to emergency callouts, alarms, and system failures within agreed service levels.
• Support critical switching operations and isolations in accordance with approved procedures and site requirements.

Critical Environment Responsibilities

• Support the safe and efficient operation of a critical environment where business continuity and system uptime are essential.
• Monitor plant performance, alarms, and operational trends, taking proactive action to address potential issues.
• Participate in incident response activities and support root cause investigations following plant failures or operational events.
• Ensure all critical infrastructure operates within design parameters and client expectations.
• Assist with plant shutdowns, maintenance outages, testing programmes, and resilience exercises.

Compliance, Safety & Documentation

• Maintain compliance with all company, client, statutory, and regulatory requirements.
• Work within Safe Systems of Work, Permit to Work, and isolation procedures.
• Ensure maintenance activities are completed and accurately recorded within the site’s CAFM or maintenance management system.
• Maintain up-to-date logs of completed works, outstanding actions, plant status, and operational events.
• Report hazards, near misses, and incidents promptly while promoting a positive safety culture.
• Support compliance audits and site inspections as required.

Team & Client Support

• Build and maintain effective working relationships with the client, management team, and engineering colleagues.
• Operate as part of a multidisciplinary engineering team, sharing technical knowledge and supporting continuous improvement initiatives.
• Provide holiday, sickness, training, and emergency cover for other members of the team as required.
• Support technical improvement projects and the introduction of new technologies and operational best practices.
• Participate in ongoing technical and safety training programmes.

What You’ll Need Essential

• NVQ Level 3, City & Guilds, or equivalent qualification in Electrical Installation, Electrical Engineering, Building Services Engineering, or a related discipline.
• Current BS7671 Wiring Regulations (18th Edition).
• Experience working within commercial, industrial, critical facilities, data centres, healthcare, pharmaceutical, manufacturing, or similarly regulated environments.
• Strong electrical fault-finding and diagnostic skills.
• Knowledge of LV electrical systems, UPS systems, generators, switchgear, and critical infrastructure.
• Understanding of health and safety legislation, permit-to-work systems, and safe isolation procedures.
• Good communication and customer service skills.
• Competent in the use of Microsoft Office and computerised maintenance management systems.

Desirable

• Authorised Person (AP) status or willingness to work towards appointment.
• City & Guilds 2391 Inspection and Testing.
• Experience of critical environments or data centre operations.
• Knowledge of Building Management Systems (BMS).
• IOSH Working Safely or equivalent health and safety qualification.
• Experience supervising specialist contractors and service providers.

What We Offer

• Opportunity to work within a prestigious Global Account.
• Exposure to innovative technologies and critical infrastructure.
• Ongoing technical training and professional development.
• Supportive and collaborative engineering team environment.
• Opportunities to broaden technical expertise within critical facilities and building services operations.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.